Troubleshooting the Actionstep plugin for Office365

Modified on Thu, 29 Feb 2024 at 11:14 AM

Plugin installed but not showing in Office365 (Outlook, Word)

Sometimes the plugin will cause Word or Outlook to open slowly and the Office application will disable the plugin.

To fix this, please navigate to File > Options > Add-ins > Select Disabled Items from the drop-down > GO > Enable Actionstep > Restart the application.

Plugin alternative

The Office plugin is considered to be legacy technology that Microsoft no longer supports or updates; opening documents with the OneDrive integration can be a more reliable option. Please click here to learn more about Opening Documents Using Office via OneDrive.


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