Troubleshooting the Actionstep Plug-in for Office 365

Modified on Fri, 6 Mar at 9:03 AM

Error: Plug-in installed but not showing in Office365 (Outlook, Word)

Sometimes the plug-in will cause Word or Outlook to open slowly and the Office application will disable the plug-in.

CAUTION: The Microsoft Office plug-in is considered legacy technology which neither Microsoft nor Actionstep supports. Although it may still work for some users, it's recommended you use the OneDrive integration instead. To learn more, see Using Microsoft OneDrive with Actionstep.

The plug-in is available only to Windows users.

To fix this:

In Microsoft file, go to File > Options > Add-ins.
Click the Manage drop-down list and select Disabled Items and click Go.
The Disabled Items window appears.
Select the Actionstep plug-in and click Enable.
Restart the application.