Modern Authentication Calendar Sync Issues (Troubleshooting)

Sometimes events from Outlook are not appearing in the calendar inside Actionstep, but they can still be created in Actionstep and come through to Outlook. When this happens, a warning icon appears next to the Outlook modern authentication calendar immediately soon after adding the calendar to Actionstep without any events coming through to the calendar view. This happens when permissions on Microsoft Azure Admin (Active Directory) do not let the user connect their calendar with Actionstep.

To fix this issue:

1. Sign in to your Azure Portal (https://portal.azure.com/).
2. Select Azure Active Directory, and then select Enterprise Applications.
   
3. Find Actionstep from the list of applications.
4. Open permissions.
5. Click Grant admin consent.
   All users on your account should now have permission to add calendars.

To learn more, see https://learn.microsoft.com/en-us/azure/active-directory/manage-apps/grant-admin-consent#construct-the-url-for-granting-tenant-wide-admin-consent.

Related Articles:

• Sharing a Calendar
• O365 Calendar - Basic to Modern Authentication Upgrade