Session Activity & Session Activity Detail Report

Created by Allison Cloyd, Modified on Tue, 24 Jan 2023 at 08:01 PM by Robert Butler

This article explains the session activity and session activity detail report. The session activity and session activity detail report are used in conjunction to find when users were logged into your system and what tasks were performed during these sessions. 

The reports can be found in Reports > Matter Reports. 

/helpdesk/attachments/150002488249 

 

Running the session activity report

In order to find details about sessions, your users have had you need to enter the following information. 

/helpdesk/attachments/150002488250

 

OptionDescription
Contact

Choose the contact record for the user you wish to search sessions for 

 

NOTE: You can only choose one user at a time. 

 

BrowserIf you know the type of browser you are searching for you can choose it from a drop-down however this is not a required field and you would most likely leave this blank. 
InterfaceIf you know the interface you are searching for you can choose it from a drop-down however this is not a required field and you would most likely leave this blank. 
FromThis is a required field and this is the date that you wish to search for user sessions, as this report produces a lot of data we would recommend running the report based on one day at a time. 
From IPIf you know the IP address you are searching for you can enter it however this is not a required field and you would most likely leave this blank. 

 

This will produce a report as below. 

 

/helpdesk/attachments/150002488251

 

 

WARNING: You will notice that there are many 1m sessions for users. Unfortunately, if different tabs are opened during a session etc then this will show in the report. 

 

TitleDescription
IDThis is the ID number of the session that has been recorded it is a link that can be clicked on to produce a session activity detail report. 
Session StartedThis is the date and time that the session started
ContactThe contact record associated with the session - this is a link that can be clicked on to produce a participant details report
InterfaceThe user's Interface 
IP AddressThe IP Address of the user
BrowserThe browser where known
Last ActivityThe date and time of the last activity in relation to that session
DurationThe duration of the session

 

Running the session activity details report

You can search through the user session logs and pinpoint the date and time that you would like to see more information on - by clicking on the ID you can run the session details activity report and drill down into what actions were performed during that session. 

/helpdesk/attachments/150002488252



 

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