Knowledge Base

The Knowledge Base allows you to create a company-wide “Intranet” consisting of uploaded documents and links to Internet resources that you can organize within a table of contents and make the content. Selected pages can be linked to Steps in the workflow so staff can access the relevant resources at the time they are performing the related function – we call this “Smart Help”,

Examples of content you may want to maintain in the Knowledge Base are:

• Company policies and procedures
• Employee handbook
• Health and Safety Information
• Internet resources
• Sales and Marketing Material
• Local information (cafés, restaurants, public transport)

Similar to the Knowledge Base is the Action Wiki.  The main difference between the Knowledge Base and the Wiki is that the Knowledge Base is a company-wide resource whereas the Wiki is specific to a particular Action Type. Unlike the Knowledge Base, the Wiki can be exported with each Action Type to create self-contained “Apps” that can be installed in other Actionstep systems.

Related Pages:

Knowledge Base

Knowledge Base Permissions

Knowledge Base - Adding Topics

Knowledge Base - Managing Content

Knowledge Base - Adding Documents

Knowledge Base - Adding Web Links

Knowledge Base - Sharing Content Between Actionstep Systems