CIO, CTO, and IT Director: Getting Started

Modified on Tue, 17 Jun at 12:52 PM

Tech leadership in a firm is essential as firms modernize operations and manage cloud-based solutions and platforms. These roles are typically responsible for aligning tech initiatives with the firm’s initiatives as well as managing cybersecurity and compliance. They are usually responsible for overseeing infrastructure and integrations (like Microsoft Office, NetDocuments, or Xero, just to name a few). They may also be responsible for supervising Actionstep and subscriptions. 


The following article provides information on how to use Actionstep to complete these tasks.


TIP:  Consider bookmarking this page so you can easily access it again later. 




Getting Started

First, these topics can help familiarize you with Actionstep and help you get your profile set up:

Actionstep Overview

Logging in to Actionstep

Actionstep Terminology

Actionstep Home Page Overview

Getting to Know the 'My Profile' Page

Setting Up Personal Email Mailboxes

Using the Quick Search Box to Search for a Matter or Contact

Using the Advanced Search

Using Custom List Views

Using Actionstep and Where to Find Help

Actionstep Academy Overview

Requesting Help from Actionstep Support




Admin Overview / Getting Started

About the Actionstep Admin Page 

Working with a Staging System 

Finding Your Organization Key (or Org Key) 

Requesting Help from Actionstep Support 

Requesting Backups of Your Actionstep Data 

About Actionstep’s Beta Testing Program 

Using Actionstep Feedback




Managing Security

Understanding Security in Actionstep 

Anti-Money Laundering (or AML) (folder) 

Setting Up Multi-Factor Authentication (MFA)




Managing Your Actionstep Subscription

About Actionstep Subscriptions 

Managing Your Actionstep Subscription (folder) 

About the Actionstep Billing Portal




Setting Firm-wide Actionstep Settings

Adjusting System-wide Preferences (folder)




Adding Users and Setting Their Permissions

Users & Permissions (folder) 

Setting Up Multi-Factor Authentication (MFA)  




Managing Emails

About Using Email in Actionstep 

Setting Up a System Email Mailbox

Setting Up the Outlook Add-in 

Installing the Gmail Add-On

Using the Gmail Add-On 

Understanding the Microsoft Add-ins and Plug-in




Managing Documents

Understanding the Microsoft Add-ins and Plug-in 

About Working with Microsoft and Google Documents 

Document Templates Overview 

Merge Fields Overview 




Implementing Builder or Capture

About Actionstep Builder 

Understanding How Actionstep Data is Used in Builder

About Actionstep Capture (coming soon to beta)




Reporting on the Different Aspects of the Firm

General Reporting (folder) 

Matter Reports (folder) 

Accounting Reports (folder) 

Billing Reports (folder) 

Trust / Client Account Reports (folder)




Third-Party Solutions and Other Tech

Actionstep API 

Integrations (high-level folder) 

TIP:  This folder has information for the following integrations: NetDocuments, Google, DocuSign, Zapier, Kenect, InfoTrack, Cloudify Inform, ASB, WiseTime, MiTimes, LawToolBox, Dropbox, QuickBooks, Xero, HotDocs, Office 365, LawPay



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