Updating Your Payment Method

If you received an email from Actionstep about an unverified payment card, this guide will help you update your information.

1. Log in to the Actionstep Billing Portal 

2. On the right side select Settings > Credit Cards 

3. Remove the existing credit card

4. Add new credit card and set as default

5. Navigate to Billing > Invoices on the right side menu

6. Select an invoice and click Make a Payment

7. Enter the Security Number(CCV/CVC) for the credit card

8. Click “Submit”

Important Notes

• If you have multiple outstanding invoices, they will be automatically charged to your new/updated card within 48 hours
• Please follow all the steps carefully, even if you believe your card information is current
• Updating your payment method ensures the Security Number (CCV/CVC) is verified for future automatic payments. Even with a valid card number, missing the Security Number can cause payment failures

Here's what happens after updating your payment method:

• Once you complete step 8 (clicking Submit), your card details will be securely saved, including the CVV number
• This validated card will be used for future invoice payments unless you change it again