When refunding a trust payment made through Actionstep Payments, there are some additional steps that must be taken.
Step 1: Refund the payment back to the customer
Since the refund will be refunded from your operating/business account, you will need to make sure these changes are reflected in the customer's trust account.
To learn how, see Refunding a Payment in Actionstep Payments.
Step 2. Withdraw funds from the trust account to the operating/business account (to account for the processed refund). Use the Trust - Make Payment option.
| Type of Account | Description |
| Amount | Amount of the online refund |
| Reason for payment | Online Refund |
| Pay to | Your company business record (as you are paying the amount into your business/operating account) |
| Electronic funds transfer information (*if required) | Make sure to enter your operating/business account here. |
| Upload file | Upload confirmation of online refund processed. |
Step 3. Create a firm deposit to account for the funds that will be transferred from your trust account to your general/operating account.
| Type of Account | Description |
| Deposit to | Business Operating Account |
| Received from | Your clients' name as received from their trust account. |
| Amount | Amount of Online Refund |
| Note/Description | Note there that the payment is to cover the online refund from the client's trust account. |
| Upload file | Upload confirmation of online refund processed. |
Step 4. Process physical transfer of trust account funds to your operating account in your online banking account.
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