Working with Overpayments in Actionstep Payments

Sometimes a client may inadvertently pay more than what you have requested using Actionstep Payments. When this happens, you can correct the error. 

Client Has an Open Trust Account

If your client already has an open trust account, you can receipt the overpayment into the client's trust account, inform the client of the overpayment, and then either process a refund as described in Refunding a Payment in Actionstep Payments, put the funds toward a future-dated invoice, or transfer the funds to another matter.

Client Has a General Retainer Account 

If you are operating a general retainer account and the client already has a general retainer account opened, you can either receipt the funds into the general retainer, inform the client of the overpayment, and then process a refund as described in Refunding a Payment in Actionstep Payments, or you can put the funds toward a future dated invoice or transfer the funds to another matter.

Unallocated Funds 

If the client does not already have a trust account or general retainer account with your firm, consider placing the overpayment into unallocated funds.

You can do this by creating a client receipt and selecting Leave as unallocated funds for any funds that cannot be used towards an invoice. 

For more information on receipting or managing unallocated funds, see Working with Unallocated Funds.