Canceling Your Actionstep Subscription (Admin)

Modified on Tue, 17 Jun at 4:47 PM

At any time, an admin user can cancel your Actionstep subscription by deleting it in your subscription settings. When you delete it, you will be prompted to provide some additional information about why you are canceling your subscription. Members of the Actionstep team cannot delete your system on your behalf. This must be done by an admin in your firm.

Once you delete your system, Actionstep Billing is notified and your subscription is updated accordingly.

NOTE: The documents and data stored in your Actionstep system is your property. You can request a back-up copy of this data at any time. It contains a downloaded version of all your real-time data and documents within your system to date. To learn more, see Requesting Backups of Your Actionstep Data.

CAUTION: Please note that immediately upon deletion, your system will be inaccessible. However, Actionstep does store your data for a short period of time to allow you time to request a backup.

To do this:

In Actionstep, go to Admin and click Your subscription on the right side of the page.
The Subscription page appears.
Click Delete this system. The Delete Live System page appears.
Provide the required information on the page and confirm you want to proceed with removing the system.
Click Delete this system to complete the action.

TIPS:
• Please contact Actionstep Support if you have any questions or concerns about this process.

• To learn more about Actionstep subscriptions, review this collection of articles: Subscriptions.