Actionstep 2025 Price Increase FAQ

The following questions and answers help explain our recent price increase:

• Is this a legitimate Actionstep email?
• Why are you increasing the pricing?
• If I pay my annual bill amount upfront now, can I avoid the price increase? 
• What is my current subscription cost?
• What improvements have you made to the platform in the last 12 months?
• What improvements are you planning to make to the platform?
• How do I cancel my Actionstep subscription?

Is this a legitimate Actionstep email?

Yes. Actionstep from time to time will send communications of this nature and this is a genuine pricing increase notification.

Why are you increasing the pricing?

We understand that this change can be challenging and want to assure you that the decision was made with careful consideration. Due to rising operational costs driven by inflation and the need to sustain and enhance our platform, we found it necessary to adjust our pricing.

This change allows us to continue investing in new features and improvements that directly benefit your business, maintain the high level of service you expect, and ensure our long-term operational stability. We believe these enhancements will significantly add to the value you receive from our services.

If I pay my annual bill amount upfront now, can I avoid the price increase? 

If your next invoice date is after 1 November 2025, the pricing increase will apply regardless of when the amount is paid.

What is my current subscription cost?

Your subscription details can be found in the Billing Portal. Information on how to access it can be found here: About the Actionstep Billing Portal. 

What improvements have you made to the platform in the last 12 months?

Below are some of the key features we have released in the last 12 months:

• Scout AI
• Protected Trust Funds
• Anticipated Disbursements (UK)
• Improved Client Matter Ledger Reports
• Matter View

What improvements are you planning to make to the platform?

We encourage you to reach out to our support team and we can take you through specific items that are on the roadmap for the next 12 months.

How do I cancel my Actionstep subscription?

See Canceling Your Actionstep Subscription (Admin) for help.