This article explains some additional steps that need to be taken when refunding a trust payment that was made online.
Step 1. You will need to refund the payment back to the customer following the instructions here: Actionstep Payments - Refunding Payments
As the refund above will be refunded from your operating/business account. You will need to complete the following steps to make sure that this is reflected in the customers trust account.
Step 2. Withdraw funds from the trust account to the operating/business account (to account for the processed refund). Use the Trust - Make Payment option.
| Type of Account | Description |
| Amount | Amount of the online refund |
| Reason for payment | Online Refund |
| Pay to | Your company business record (as you are paying the amount into your business/operating account) |
| Electronic funds transfer information (*if required) | Make sure to enter your operating/business account here. |
| Upload file | Upload confirmation of online refund processed. |
Step 3. Create a firm deposit to account for the funds that will be transferred from your trust account to your general/operating account.
| Type of Account | Description |
| Deposit to | Business Operating Account |
| Received from | Your clients' name as received from their trust account. |
| Amount | Amount of Online Refund |
| Note/Description | Note there that the payment is to cover the online refund from the client's trust account. |
| Upload file | Upload confirmation of online refund processed. |
Step 4. Process physical transfer of trust account funds to your operating account in your online banking account.
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