Actionstep Payments - Overpayments

This article explains what to do when your client makes an overpayment using Actionstep Payments. 

It should not happen often but your client may misread your invoice and may inadvertently pay more than what you have requested. 

If this happens you can follow the steps below. 

To receipt an overpayment

The client has a trust account already opened

If your client already has a trust account opened you can receipt the overpayment into the client's trust account, inform the client of the overpayment and you can then process a refund as described here: Actionstep Payments - Refunding Payments, put toward a future dated invoice, or transfer to another matter.

The client has a general retainer account 

If you are operating a general retainer account and the client already has a general retainer account opened you can receipt the funds into the general retainer, inform the client of the overpayment and then process a refund as described here: Actionstep Payments - Refunding Payments, put toward a future dated invoice, or transfer to another matter.

Unallocated funds 

If the client does not already have a trust account or general retainer account with your firm. We suggest placing the overpayment into unallocated funds.

You can do this by creating a client receipt and selecting the leave as unallocated funds for any funds that cannot be put towards an invoice. 

For more information on receipting unallocated funds, managing unallocated funds click here: Unallocated Funds

Related Articles:

• Getting Started with Actionstep Payments
• Access to Actionstep Payments Portal