Actionstep Payments - Overpayments

Modified on Wed, 11 Jan, 2023 at 8:18 PM

This article explains what to do when your client makes an overpayment using Actionstep Payments. 

It should not happen often but your client may misread your invoice and may inadvertently pay more than what you have requested. 

 

If this happens you can follow the steps below. 

 

NOTE

Actionstep Payments is currently in Beta testing. If you would like to be part of our Beta testing group, please reach out to Actionstep Support.

 

To receipt an overpayment

The client has a trust account already opened

If your client already has a trust account opened you can receipt the overpayment into the client's trust account, inform the client of the overpayment and you can then process a refund as described here: Actionstep Payments - Refunding Payments, put toward a future dated invoice, or transfer to another matter.

 

The client has a general retainer account 

If you are operating a general retainer account and the client already has a general retainer account opened you can receipt the funds into the general retainer, inform the client of the overpayment and then process a refund as described here: Actionstep Payments - Refunding Payments, put toward a future dated invoice, or transfer to another matter.

 

Unallocated funds 

If the client does not already have a trust account or general retainer account with your firm. We suggest placing the overpayment into unallocated funds.

 

/helpdesk/attachments/150002489656

 

You can do this by creating a client receipt and selecting the leave as unallocated funds for any funds that cannot be put towards an invoice. 

 

For more information on receipting unallocated funds, managing unallocated funds click here: Unallocated Funds




Related Articles:

 

 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article