In this article, you will learn how to create and apply credit notes.
| If you have a Xero/Quickbooks integration this is the recommended way to perform a write-off as it will replicate in the accounting package that you have integrated with Actionstep. |
Creating a Credit Note
You can create a credit note by clicking on the 'Global Create Button', clicking 'Show all... ' if the menu is not already expanded, and selecting 'Create Credit' from the 'Billing' Section.
Select an invoice you wish to create credit against.
You will then need to edit this screen.
Create Credit
In order to process a credit note you must fill in the following fields:-
| Option | Description |
| Credit Date | The date the credit is to be created for this invoice (this is not the date that it will be applied to see below for applying a credit note) |
| Credit Number | The credit note number (always has a "CR" in front of a number) |
| Quick-code | You can create a quick code to classify a recurring transaction for example, if you are using credit notes to write off outstanding debt due to having an integration you can create a quick-code "CR - Outstanding Debt" (tick Client Receipts for it to appear as a credit note quick-code). |
| Reason for credit | A reason for giving the credit |
| Bill Template | A credit note invoice is produced that can be sent to the client. This is the template that will be used. Your credit note can use the same template as your invoices or it can be customized. |
| Bill total | The total amount of the invoice |
| Tax | The tax amount |
| Total amount to the credit | The total amount to be raised in the credit note |
| Fees to credit | Details of the fees that are to be credited and how this will affect the fee allocation. For example, you may be crediting part of the invoice however would like to attribute this credit note to one author working on the file - you can apportion the credit note here as you would like. |
| Expenses to credit | Details of the expenses/disbursements that are to be credited. |
Once this has been saved you have created a credit note.
| Creating a credit note alone will not change anything in relation to the invoice that is credited you have to apply the credit note if you want to credit the invoice. |