Conflict Check Report

In this article:

• Brief Description  
• Use Cases 
• Finding and Using the Report
• Available Filters
• Report Output

Brief Description  

This report investigates possible legal conflicts of interest between a firm's potential and existing clients — an important first step before onboarding a new client. The Conflict Check Report lets you use keywords to search all matters, documents, file notes, and emails within Actionstep. 

Use Cases 

This report will help you identify potential conflicts of interest. 

Finding and Using the Report

• In Actionstep, go to Reports > Matter Reports > General.

Then, refer to these articles for help generating and saving reports for future use:

• Reporting Overview
• Generating a Report
• Saving a Report Configuration

Available Filters

Basic Options

• Search terms: Enter your search terms. You are able to do a partial search using * as a wildcard. For example, searching for Ja* will find records with Jane as well as Janet. Note that the wildcard will not work at the start of a word. For example, *net will not bring up any search results.   

Advanced Options  

• Matters: Toggle this option to on to search all matter names for your search terms.   
• Matter file notes: Toggle this option to on to search all file notes within matters for your search terms.   
• Matter custom data: Toggle this option to on to search all custom data fields within matters for your search terms.   
• Matters documentation: Toggle this option to on to search the content of all the documents in your system but the following limitations should be kept in mind:   
  • Actionstep will monitor the first 2MB of data within the document. Files that are larger than this will be mostly but not fully checked by the search. Most documents stored with Actionstep are larger than 2MB.   
  • Only text-based documents that will be searched. Scanned documents will likely be treated as images regardless of what format they are stored in.   
  • Documents stored in a document integration will not be included in the search.   
• Contacts: Toggle this option to on to search all contact names for your search terms. This will show the contact's preferred name and any aliases they have.   
• Knowledge Base: Toggle this option to on to search the knowledge base for your search terms.   
• Email: Toggle this option to on to search all emails in your system for your search terms.   
• Ignore Restrictions: Toggle this option to on to include restricted actions and emails in the conflict check. This option is only available if you are an administrator. (If your search yields so many results that the system stops responding, ignoring restrictions may improve performance since the system does not do these additional checks.)   

Report Output

The report shows the terms you are searching on and then groups results for each Search Source you selected (for example, results grouped by Matters, Matter File Notes, Contacts, etc.).   

Within each group, you will see information about the search results in that group. This typically includes the matter ID and name, where the search term was found, which step the matter is currently on, etc. 

Additional Notes

User-based permissions apply to the results you see in the Conflict Check report. For example, if you do not have permissions to see a matter, you will not see it listed as a result in a conflict check report. The same applies to any documents or emails on that matter you do not have access to.   

You might consider generating an HTML report first. This will allow you to drill down into the search results for deeper analysis. You can adjust the search by changing the search terms or selecting data sources.    

To create a conflict check audit trail, generate the conflict check report in HTML first and then save a PDF of the report directly to the matter it is associated with. The report shows the date and time of the report and who ran it, which creates the audit trail.