To further automate your Actionstep workflows, administrators can create templates for common emails in each matter type. These templates can contain both static text and merge fields. Administrators can make these available to users on the "compose email" screen or associate them with workflow step changes.
Admin > Email > Email Templates > New Template
Template Name This option allows you to name your email template. This name will appear in email template dropdowns.
Copy Built-In Template This option allows you to copy one of the built-in email templates from your Actionstep system
Subject This will be the subject of the email template. You can use static text or merge fields to populate the subject line
Message Body This will be the body of the email template. You can use static text or merge fields to populate the body.
Priority Set the default priority this email will be sent with
Sensitivity Set the default sensitivity this email will be sent with
Template Status If you set the status to disabled, this email template will not be available when composing an email
Email Signature Append the user's email signature to this email when sending
Read Receipts Request a read receipt when this email is viewed
Delivery Receipts Request a delivery confirmation when this email is delivered
Tips for Creating Email Templates
Merge Fields are a great way of automatically importing live data into your emails. For more information on merge fields please review this article.
Email Header: [[FullName|pt=Client_Organization]]
Hope you are doing well.
[[PreferredName|pt=Current__user]] (Note the double underscore "__" in this example)
In this example note the following:
- Double square brackets [[ ]] surround the merge field.
- FullName: This is the full name of the participant taken from the contact record.
FirstName: This is the first name of the participant taken from their contact record.
PreferredName: This is the preferred name of the participant taken from the contact record. (Note that this will only work if a preferred name has been entered in the contact record). (As in the screenshot below).
3. pt: This is the 'participant type.' A full list of participant types can be seen by going to Admin>Additional Configuration>Participant Types as in the screenshot below.
(Note that this will only work if a participant type has been attached to the matter that the email is connected to).