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Utilization Rate: Firm Management Dashboard

The information in this article applies to Acumen, a Practice Management add-on that provides enhanced reporting dashboards for your firm. To learn more, please contact your customer success manager or your account representative.

This product is currently in early access.

 

To access the Firm Management dashboard:

  1. In Practice Management, go to Insights > Business Intelligence. The Insights page is displayed.
  2. Select Firm Management from the list of options on the left side of the page. The Firm Management Dashboard is displayed. 

 

The Utilization Rate chart helps you measure the proportion of all working time that was billed to clients.

The chart uses the following data:

  • Total Available Hours Expected, or the hours the fee earner is expected to work (e.g., 8 hours/day × 5 days/week = 40 hours/week.
  • Actual Hours Worked, or the hours the fee earner records as billable work.

The Target percentage is calculated using the actual hours the fee earner is expected to work during the month and the hours they are expected to record hours. This is the formula:

Actual Billable Hours / Available Hours * 100

Note: See Setting Up Participant KPIs for help setting up hours and other KPI metrics.

Click the chart to view the Utilization Report for a detailed breakdown of this information. 

 

Utilization Report Details

Only fee earners with KPI metrics defined in Actionstep are included in this report. You can review KPIs by going to Accounting > Accounts > KPI. Billable and non-billable hours are recorded on Time Entry forms.

  • Fee Earners: Shows the name or names of the fee earners.
  • Available Hours: Shows the number of hours the fee earner is expected to work.
  • Budgeted Billable Hours: Shows the number of hours expected to be recorded for the fee earner each month.
  • Actual Billable Hours: Shows the billable hours recorded by the fee earner for the month. This includes all time entries that are marked as billable that recorded during the time period. This excludes nonbillable hours. This number is recorded when you create a time entry.

  • Utilization %: This shows the result of the following calculation:

    Actual Hours / KPI Hours *100
  • Non-Billable Hours: Shows the number of hours that are marked as non-billable for each fee earner on a particular matter. This number is recorded when you create a time entry.

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