Help Center

Replenishing a General Retainer

Note: General retainers are typically supported for U.S. firms only.

You can set up a minimum balance on a general retainer, which means that clients must always have that minimum amount in their general retainer account for you to proceed with their matter. You can also set up a top-up trigger amount for when you would like to request a top-up.

For example, let's say a matter has a minimum retainer balance of $5,000 and a trigger value of $3,000. The matter currently has a general retainer balance of $6,000 and WIP of $3,500. When a bill is created for the $3,500, the balance will fall to $2,500, which is lower than the trigger value. Therefore, the bill will include a request for $2,500 to replenish the retainer balance to its required minimum amount.

 

Before you begin:

 

To set up these options:

  1. In Actionstep Practice Management, view the matter you want to set up retainer replenishment for. (See Editing a Matter for help.)
  2. Click the Billing menu icon. The Billing page appears.
  3. Click Matter billing options on the left-side menu.
  4. In the Retainer replenishment section, toggle Enable to on. Additional options appear.
    At the time of billing, Practice Management looks at the retainer balance. If it has reached the trigger amount, a minimum retainer balance request is added to the invoice / bill, like this:
  5. Enter a Minimum balance and Top-up trigger amount.
  6. When finished making changes, click Save.

 

Additional Resources:

Updated