How do I Attach Multiple Documents to an Email Message?
In the Documents folder view select several documents and then click the icon at the top of the list that says share and select "Email" (see screenshot below).
I received a "Failed Processing Email" message
If you have your Actionstep account setup with a dedicated mailbox then you will get update messages sent to you if Actionstep receives something that it cannot process or an email bounces back. Very infrequently you might get an email sent to you with the subject Failed processing email.
The cause of these emails will vary but one that happens more often than not is that Actionstep has received an email that it cannot read. This can be caused by many issues such as spam, or corrupted messages. Sometimes the messages are sent from an old email client, one that does not use modern characters which has made the email unreadable.Often we are not even able to confirm the address that the message came from
The message will have a copy of the email attached and you might be able to open it in another email client such as Outlook to read the message. If the message is blank then that client could not open the email either.
The purpose is to let you know that we received an email we could not process. On the chance that you might have an email client that does open the email we attach it to the message.
Is there a file size limit to the emails I receive and sent through Actionstep?
When sending emails out of Actionstep there is a limit of 50Mb per email. If an email and/or its attachments exceed 50Mb the user will receive an error message. If you are often sending large attachments consider using the Client Portal as an alternative.
There is no limit to the size of emails that are received into Actionstep though there is likely to be a limit set by the mailbox that you have Actionstep set to pull from.