In this article, you will learn more about Actionstep's email functionality. There are several links to more detailed articles below.
Actionstep's email is designed to be a matter email management system. It is not designed to have the same functionality as an email client like Outlook or Gmail and as such has various integration options to commonly used email clients.
There are numerous ways that you can associate emails to matters within Actionstep, and there are various views that categorize the emails.
You can process emails from Actionstep and have them come directly back into Actionstep and this ensures you can have all the benefits of being able to file emails in the correct matter.
Actionstep allows you to sync emails into Actionstep from a mailbox of your choice. For more information, please see this article.
Emails are grouped together into categorized list views, as per the screenshot below. You can navigate to this menu by hovering over 'Email's on the 'Global Navigation Bar'.
There are various methods to associate emails to matters. To learn more about these methods, please see this article.
Actionstep offers an integration with Microsoft, which will allow you to associate emails to matters from Outlook.