In this article, you will learn about 'System Notes' and where you can find them.
'System Notes' are created automatically on a matter-specific basis when certain actions are performed, such as creating/editing tasks or changing the assignee of a particular matter.
To access the 'System Notes' for a particular matter, navigate to the matter and hover over the 'File Notes' icon and then click on 'System Notes', as shown below.
You can use 'System Notes' as a way of auditing work done within a matter.
There are permissions around who can see a System note and they cannot be edited. Any changes to file notes will be recorded in the 'System Notes' for the matter for integrity purposes, including deletion reasons.